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Customer Engagement

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Customer Engagement

Being a digital transformation partner, requires, first and foremost, to be a good business partner to our customers. Alignment with customer’s business and technology objectives, sharing risk, understanding the customer context and thinking win-win are key qualities we live by.

 

We do T &M, BOT and Fixed Bid engagements. We do fixed bid when there is large, defined work with minimal scope creep, location-agnostic delivery with milestones and clear acceptance criteria. BOT is a model we propose when our customer wants to take over the delivery facility along with infra and people at a point downstream. T&M and Capped T&M are our typical models, when we fit into a customer-driven project with customer’s infra and management bandwidth.